FAQ

Our website is fully responsive, meaning it adapts to the screen size of the device you're using. Whether you're on your computer, tablet, or mobile phone, simply visit www.hva-co.com and easily start shopping by adding the items you're interested in.
in your basket.

Care instructions for our products can be found in the product sheets on this site, under the description section, as well as on the product labels.

We recommend that you follow these instructions because if the product were to
If it is damaged due to poor maintenance, we will not be able to consider it
as defective and it will unfortunately not be eligible for a return.

To help you make the right choice, we've provided a size guide in the Customer Service section on our homepage. All our products fit true to size. We're here to help if you have any further questions.

The products shown on our site correspond to our items
available in stock at the time of your browsing. If you cannot
Select your size or add the product to your cart, that's what this
This product is no longer available.

Under normal circumstances, the delay of
Delivery takes approximately 7 to 10 days from the date of shipment and depends on the carrier's traffic conditions.

For periods of high activity such as Black Friday, Christmas or other
Due to events occurring during the year, these deadlines may be extended.
depending on order volume and carrier activity.

For more information, please consult our Terms and Conditions .

We strive to be meticulous and precise in the preparation of
We process orders and perform several checks before shipping. If, however
An error has occurred, we apologize.

We invite you to fill out the contact form, specifying that there is an error on the order.

Once your order is
Once shipped, you will receive a shipping confirmation email containing
the package tracking number and the carrier link
allowing you to track the progress of your delivery.

The link will be active once the package is picked up by the carrier.

We can deliver your order to the address of your choice. It is
It is necessary to verify/specify the delivery address for each
order.

Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in its original packaging and accompanied by your order number. Accessories can be exchanged if they are unused, still in their original packaging, and with tags attached.

Since the return is your responsibility until it arrives at our warehouse, we recommend that you always keep proof of postage so that you can track its progress and provide it to us in case of a dispute.

If you are shipping items worth more than €75, we recommend using a shipping tracking service or insuring your shipment.

All orders placed on our online store (www.hva-co.com) will be refunded. No exchanges are possible.

We invite you to fill out the customer service form. We reserve the right to refuse a return for a defective product if it is related to repeated/improper use.

We offer different payment methods to simplify your order: By credit card, Paypal, ApplePay, Klarna.

You can find your invoice via a download link in the order shipping confirmation email.

If this link doesn't work, you can send us an email with your order number, and we will reply within 24 hours.